Remote Inquiry enables you to listen to your voice mails from any telephone. When you are called at your SwyxWare number, you identify yourself to SwyxWare with your PIN and only then you can listen to, repeat, or delete the new voice mails and afterwards all existing voice mails. In addition, you can change the destination of the Call Forwarding Unconditional or record a new announcement.
1 Define the PIN (Personal Identification Number) to be used for identification and confirm this here.
Select a five-digit, non-trivial sequence of numbers and confirm it.
If you configure the Standard Remote Inquiry within a Call Forwarding or system rule, you will always be asked for your user PIN. There is no checkbox for this. If you are calling from your own extension number, for which this Call Forwarding was configured, you will not be asked for your PIN.
2 In the field "Mail server" enter the name of the mail server to which your voice mails shall be sent.
3 In the field "User account" enter your user account for this mail server.
Please ask your administrator for the correct IMAP4 code of your user account . If it is a Microsoft Exchange Server, the correct code consists of the following: <Domain Name>/<Windows username>/<Exchange Alias>, e.g. domain/jt/jones.tom.
4 Enter your password on this mail server and confirm it.
5 Enter the name of the e-mail folder containing the new voice mails. Use "INBOX" as a synonym for "mail received"
| Enter a subdirectory here and please make sure that the correct name, e.g. “INBOX/Voicemails” is completely entered. (In this case use a ’/’ and not a ’\’). |
6 You can also define if SwyxServer shall use the security protocol SSL (Secure Socket Layer) during checking the voice mails at your mail server. Your mail server must support this protocol.
7 If you only want to listen to your voice mails, select the option "Use only E-mails from SwyxServer's originating voicemail address".
8 Confirm your input by clicking on "OK".
| If your password for the mail server is changed, you must also change the password here. |
With the help of your entries, it is now possible for SwyxServer to query the mail server as part of a Remote Inquiry and to provide you with the voice mails.
