Phone Control via PC with SwyxCTI and SwyxCTI+
Using SwyxIt! or Swyx Connector for Skype in the CTI mode (CTI SwyxIt!) allows the control of your phones from your PC.
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When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
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With SwyxCTI the following options are available:
SwyxIt! or Swyx Connector for Skype controls a SwyxPhone or a certified SIP phoneSwyxIt! or Swyx Connector for Skype on a terminal server controls SwyxIt!With SwyxCTI+ the following options are available:
SwyxIt! or Swyx Connector for Skype controls a Third Party device, e.g. a DECT device or a certified SIP phoneSwyxIt! or Swyx Connector for Skype controls an external phone via the phone’s number
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For certified SIP phones both, SwyxCTI and SwyxCTI+, are available. You will find the available SwyxCTI features in the following table.
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Overview of the SwyxCTI functions for certified SIP phones
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Callback on busy
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No
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Configuration of speed dials
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No
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Answering calls
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Yes
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Start call
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Yes
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Start or accept another call
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Yes
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Hold call
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Yes
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Call Swap
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Yes
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Transfer call without accepting
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Yes
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Forward the active call
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Yes
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Connects two subscribers to one another.
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Yes
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Starting a Conference
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Yes
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Using DTMF tones
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Yes
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Displaying DTMF tones
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No
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How to Make a Call with More Than Two Subscribers
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No
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Call Signaling
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Phone only
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Group Call
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Yes
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Overlap Dialing
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No
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Name recognition (e.g. of Outlook contacts)
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No
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Intercom
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No
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In CTI mode you can only record voicemail announcements via remote inquiry, see also Remote Inquiry.
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Last modified date: 08.12.2020