SwyxPLUS: ESTOS, DATEV and Visual Groups integration
 
SwyxPLUS: ESTOS, DATEV and Visual Groups integration
The SwyxPLUS series comprises of various options enabling integration into SwyxWare of applications from third-party manufacturers:
ESTOS MetaDirectory
ESTOS MetaDirectory is a server application, which merges different databases to form a single consistent LDAP directory. Contact data from various databases are thus provided to the SwyxIt! users and updated automatically.
In order to access the ESTOS MetaDirectory, SwyxIt! has to be installed with the “SwyxPLUS VisualContacts” component.
For detailed information on the use of the SwyxIt!, please see the SwyxIt! documentation.
"SwyxPLUS for DATEV pro“ option
The linking of ESTOS MetaDirectory also enables the integration of DATEV pro into SwyxWare. Thereby, the DATEV contact data and the telephony function are merged with SwyxIt!, the computer telephony client. Contact data from the DATEV master data are replicated in the ESTOS MetaDirectory.
In order to access the ESTOS MetaDirectory and to integrate DATEV, DATEV Basis pro V 2.0 or higher with DATEV Telephony Basis V 1.0 or higher has to be installed on the user PC. SwyxIt! has to be installed with the SwyxPLUS for DATEV pro component.
For detailed information on the use of the SwyxIt!, please see the SwyxIt! documentation.
Fig. G-1: <Absatz-Standardschriftart>SwyxPLUS ContactServer in SwyxWare environment
Option "SwyxPLUS VisualGroups"
SwyxPLUS VisualGroups offers the possibility of visually managing call queues in SwyxIt!. Incoming calls are automatically queued and forwarded to available users. Additionally, SwyxPLUS VisualGroups offers a statistic function and the possibility to track missed calls.
A queue is a user including a Call Routing Script and an assigned number. The users’ SwyxIt! clients receive and display the queued calls using SwyxPLUS VisualGroups skins.
According to the “longest inactive” principle, the queued calls are automatically forwarded to the users’ internal number. The user determined by the system then has a defined time to answer the call before the caller is being forwarded to the next available user. After a call the user has a wrap up time defined by the administrator.
 
For detailed information on the use of the SwyxIt!, please see the SwyxIt! documentation.