The “Call Detail Records” Tab (CDR)

SwyxWare allows you to record information concerning connected calls, so-called “Call Detail Records”, in a text file. Recording is preset as deactivated.

When you activate "Call Details Record in Text File" you will activate the recording of this data in a text file.

When saving and processing personal data, observe the respective applicable legal data protection regulations.

Here, you define the file and the directory where SwyxServer will save the Call Detail Records.

You can restrict recording either according to file size or in terms of time. If the maximum file size or number of days (standard: 7 days) is exceeded, a new file with the same name plus a counter will be created and filled. The existing file/s is/are only deleted if you select time restriction.

Please observe the respective applicable legal regulations. Please observe this in particular if you change the settings for memory restriction.

Call details records can also be saved in a database. To do this, activate "Call Detail Records in Database" and enter the database connection sequence. You can use "Test Connection" to test the connection to the database.

Call Detail Records cannot be deleted from the database. Please observe the respective applicable legal regulations. Please observe this in particular if you select the database as the memory location.

If you do not wish to maintain a record, activate "No Call Detail Records". This option is set by default.

For detailed information regarding the format of the file saved, please refer to Call Detail Records (CDR).

Specify the format in which external numbers are stored in the file. You have the following options:

The entire external number is saved in the call detail records.

You have the option of only storing external numbers in part by replacing some of the digits with 'X'. Specify how many digits (from the end) are to be replaced.

The entire external number is replaced with 'XXX'. In this case you will not be able to see anymore whether the call was, e.g. an international or a local call.

You are obliged to adhere to any legal requirements when using the option pack. Please observe this in particular if you select the database as the memory location, see Private and business calls.

It is not possible to hide those numbers only which were dialed using the public line access. In this case, apply digit replacement for all calls.