SwyxCTI and SwyxCTI+
 
SwyxCTI and SwyxCTI+
With SwyxIt! in CTI mode (CTI SwyxIt!), you can control phones from your computer..
The following options are available with SwyxCTI:
* CTI SwyxIt! controls a SwyxPhone
* CTI SwyxIt! on a terminal server controls SwyxIt!
Additionally, the SwyxCTI+ option contains the following functions:
* CTI SwyxIt! controls a telephony device
* CTI SwyxIt! controls an external phone via its number
For further information, please refer to the SwyxIt! documentation.
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You need an appropriate license for the use of the SwyxCTI+ option.
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If you use SwyxCTI+ in combination with SwyxWare for Data Center, you have to activate "SwyxCTI" and "SwyxCTI+" in the standard feature profile.
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In column "CTI+" of SwyxWare Administration user list, you can see if CTI+ is configured for a user. The number of users cannot be bigger than the number of available SwyxCTI+ licenses.
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Using SwyxIt! in a terminal server environment is only useful, if SwyxIt! is operated in CTI mode. In order to achieve this, a registry key must be set. For further information please refer to the knwoledge database.
HOW TO: How to force the use of CTI in the SwyxIt! Client
https://www.swyx.com/products/support/knowledge-base/article-details/swyxknowledge/kb4584