RemoteConnector Connection with theSwyxWare Administration
Partner level administrators can access their customers’ SwyxWare administration via “Remote Admin Connector” and therefore determine settings for UC tenants. For this purpose, you need an SwyxWare Administration installation, an SwyxON authentication token created via the Web portal as well as the UC tenant’s IP address and port or FQDN. Moreover, the tool offers the option to download the SwyxWare trace files.
For further information please refer to the SwyxON documentation for administrators.
How to install “Remote Admin Connector”
“Remote Admin Connector” is SwyxWare included in the installation package, however it must be installed via command line parameters.
1 In Command Prompt, navigate to the folder where the installation package is saved.
2 Start the installation via the following command prompt command:
msiexec /i Admin64.msi RemoteAdminConnector=1
ü The SwyxWare setup appears:
3 Select “Remote Admin Connector” from the list, click on “Next >“ and confirm your input.
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You can deinstall “Remote Admin Connector” via the Windows Control Panel.
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How to start “Remote Admin Connector”
1 Open “Remote Connector Admin”.
ü A window appears and displays the current connection status.
2 Click on “Select UC tenant“.
ü “Remote Connector Admin” appears, if applicable with the UC tenants list for which you last determined the settings in the SwyxWare Administration.
3 Select an UC tenant from the list, click on “Connect” and enter the corresponding authentication token
or
click on “Add Tenant Address” and enter the UC tenant’s IP address and port or FQDN for which you wish to determine settings in the SwyxWare Administration.
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You can find the IP address and port as well as the authentication token in the Web portal under the corresponding UC tenant | General settings | UC administration.
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ü A window appears and displays the current connection status.
4 Start SwyxWare Administration.
5 Select from the SwyxWare Administration “RemoteComputer” and enter 127.0.0.1 in the field as the target address.
ü The SwyxWare Administration login dialog opens.
6 Select “Logon with authentication token” and enter the authentication token in the corresponding field.
ü The corresponding SwyxWare Administration will appear.
Click in the “Remote Connector Admin” status window, if applicable, on “Select UC tenant” to select a different UC tenant.
Click in the “Remote Connector Admin” status window, if applicable, on “Download trace files” to download SwyxWare trace files.
