Creating, editing and deleting queues
When the initial configuration is completed, you can create additional queues via web portal and edit existing queues.
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New licenses are being activated as soon as an administrator logs in to the web portal.
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For creating queues system administrator rights are required.
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How to create and edit a queue
1 In the menu select “Administration | Queues”.
The list of your queues appears with the following information:
Wrap Up Time: Time span after a call in which a user does not receive a new call,
Wrap Up Time Maximum waiting time of callers after which they are forwarded to another number.
Assigned users
2 Click on “Add” or activate the checkbox in the line of a queue and click on “Edit”.
3 Enter a name for the queue. The name appears in the users’ SwyxIt! clients and in the SwyxPLUS VisualGroups usage reports.
4 Enter the number to which callers are being forwarded after the waiting time has been exceeded.
5 Enter the number to which callers are being forwarded if the there is no available user.
6 Enter the time span after a call in which a user does not receive a new call,
7 From the dropdown list select the group from which you want to assign users to the queue.
8 Activate the checkbox in the line of the user you want to add or activate the checkbox in the “User” line to add all users in the list.
9 Click on the “Arrow" symbol to assign the selected users to the queue.
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You can enter a name into the search field to search for a user.
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10 Click on "Save."
How to delete a queue
1 In the menu select “Administration | Queues”.
The list of your queues appears.
2 Activate the checkbox in the line of a queue and click on “Delete”.
The queue is no longer available and is no longer recorded in the invoice.
