Activating conversation recordings
You can specify whether a user is allowed to record conversations or whether all conversations of a user are recorded. The recording files are saved in .opus or .wav format.
* 
If you have permitted “Change User Profile” for a User, the User can change the settings you have defined here via SwyxIt!, see also Defining rights.
 
To activate recordings 
1 In the menu, select User.
*For administrators, a list appears with all Users.
2 As administrator, click on in the line of the appropriate user.
3 Click on the sub-menu item Client Settings that additionally appears.
4 Click on Conversation Recordings.
Designation
Explanation
Activate Conversation Recording
Select the checkbox to allow the User to record conversations himself.
Record all conversations
Activate the checkbox if you want all of the User’s conversations to be recorded.
Use server settings
Activate the check box if you want to save recording files to the server-side specified storage location, see also Trunk Recording.
Storage location for recordings
Enter the storage location for conversation recordings, if applicable.
Last modified date: 01/19/2024