help | 9 Creating and editing Users | Creating Users
9.3 Creating Users
To create a User 
1 In the menu, select User.
*A list appears with all Users.
2 Click on Create a User.
*The Create a User configuration wizard appears.
3 Define the general settings.
Designation
Explanation
Display name
Enter a name for the User that is displayed in Swyx Control Center.
The display name should correspond to the User’s first and last name.
 
Example:
John Jones
E-mail address
Enter a unique email address for the SwyxWare integration in Microsoft Office (SwyxIt! function "Office Communication AddIn"). The email address must be provided which is set-up as the User’s primary SMTP email address on the company’s E-mail server (e.g. Microsoft Exchange Server).
This email address is also used by default for voice message delivery. The voice box address can be configured by the user or under Call forwarding | Voice Box, see section Setting the telephony settings.
Additionally, you can send the User via this address welcome emails with his registration data and configurations.
Description
Enter a description, if applicable.
Administration profile
Select an Administration Profile for the User (Standard: No Administrator), see also section Administration profiles.
Feature Profile
Select a Feature Profile for the User. The feature profile determines which SwyxWare features a User can use. The “Default” profile is pre-configured and contains all licensed options.
Activated
Check the box to activate the user account immediately after creating it.
Deactivated Users cannot log into SwyxServer.
Deactivate the checkbox to temporarily deactivate a User account.
* 
When making later changes to settings, click Save to save the settings.
 
4 Click on Next.
5 Define the numbers.
* 
The numbers 110 and 112 are reserved for emergency calls in Germany. As of SwyxWare V13.30, these numbers are always interpreted as emergency calls, even if they are assigned to an internal user.
 
Designation
Explanation
Internal number
Enter the number under which the User is available site internally.
May be preset by default: Next free number
Example: 101
Public number
If necessary, enter a phone number where the user can be reached publicly.
Allowed format: canonical (+<country code><area code><number>)
Example: +49 231 1234100
Show in Phonebook
Activate the checkbox if you want the numbers to appear in the Global Phonebook.
Location
Select the Location for the User.
Calling Rights
Select the Calling Right for the User:
Deny all calls
The User may not make any calls. This Calling Right is useful or Users who will only receive calls, e.g. Script Users.
Internal destinations
Only calls to internal SwyxWare participants may be started.
Local destinations
Only calls within the area code may be started.
National destinations
Only calls within the country code may be started.
European destinations
Only calls within Europe can be started, i.e. the country code may only start with a 3 or a 4.
No call restrictions
There are no call restrictions.
* 
When making later changes to settings, click Save to save the settings.
 
6 Click on Next.
Designation
Explanation
User account for Call Routing
Activate the check box, if the User should only be used for call forwarding.
In this case, the User cannot log in with a device.
7 Click on Next.
8 Define the authentication settings for logging into SwyxServer.
Designation
Explanation
Enable federated authentication
Select the check box if the user should be allowed to use federated authentication when logging in to SwyxWare.
An identity provider configuration must be configured and activated for, see Federated authentication via identity provider
Windows account (not for SwyxON)
Select the check box if the user should be allowed to log in with his Windows (domain) user account, see Authentication with Windows user account
Assigned Windows user accounts (not for SwyxON)
If the User has Windows user accounts, you can find and add them. You can assign several accounts to the User.
It is necessary that the computer of the SwyxIt! user or the Swyx Control Center installation is a member of the same domain as SwyxWare.
Windows user accounts cannot be used to log on to Swyx Control Center.
SwyxWare Login data
Check the box if you want the user to log in with SwyxWare user name and password, see Authentication with user name and password
Continue without password
Select the check box if you want the user to set their initial password independently using the link in the welcome email or password reset email, see Reset user passwords (password reset service).
You can send an email to make the user to reset his password, see Editing the authentication settings
User name
The User name is configured automatically from the data you have entered. You can edit the Username.
TenantDomain
The UPN suffix is part of the Username and is automatically generated from your entered data, see also Defining the log in settings.
Password Authentication
Enter a password for the User.
Repeat password
Enter the password again to confirm your entry.
* 
If you have set a password when creating the user, the welcome email for the user will not contain a password.
You must communicate the password to the user by other means.
 
* 
When making later changes to settings, click Save to save the settings.
 
9 Click on Next.
10 Define the SIP settings.
Designation
Explanation
Logon via SIP device
Activate the checkbox to permit the use of third party SIP devices for the User.
SIP User ID
Enter an ID to log into SwyxServer with SIP devices.
SIP Authentication method
Select how the User can log into SwyxServer with SIP devices:
 
<SwyxServer default>
The server default defines if the User must enter his or her login data for using a SIP device, see also Configuring the provisioning of SIP phones.
 
No authentication
The User must never enter his login data for using a SIP device.
 
Always authenticate
The User must always enter his login data for using a SIP device.
User Name Authentication
Username to log into SwyxServer with SIP devices
The SIP User name need not be identical with the SwyxWare User name.
SIP password
Enter a password to log into SwyxServer with SIP devices.
The SIP password need not be identical with the SwyxWare password.
Repeat the SIP password
Enter the password again to confirm your entry.
Use SIP devices as system phone
Check the box to allow SwyxCTI+ with a third party phone.
* 
When making later changes to settings, click Save to save the settings.
 
11 Click on Next.
12 Define the Desk Phone settings.
* 
If a user wants to make further settings locally on the phone, he needs a minimum 6-digit "user PIN". If the assigned PIN is less than 6 characters, it must be entered twice, e.g. 1234 --> 12341234. This does not apply to the login on the device. It is therefore recommended to assign a PIN with at least 6 digits.
 
Designation
Explanation
Logon via SwyxPhone (deactivated)
If you have not created a PIN, the logon via SwyxPhone is disabled.
User-PIN on Desk Phone
Enter a PIN or have a PIN created with which the User can log into SwyxPhone and/or Swyx certified phones.
Logon via certified SIP phone
Activate the checkbox to permit the use of certified SIP devices for the User.
MAC-adress
Enter the MAC address of the certified Desk Phone
e.g. a1:c2:e3:f4:11:12
13 Click on Next.
Designation
Explanation
Send welcome email
Check the box or click the button to send the user a welcome email with their configuration information.
If configured, this email can also contain the SCC URL where the user can reset their password, see, Defining the log in settings.
14 Click on Create.
*The User appears in the list with all Users.
Last modified date: 01/19/2024