Some of the settings for UC Tenants or SwyxServer are only available via SwyxWare Administration. The following is required for remote administration:
Remote Admin Connector is included in the SwyxWare installation package, however it must be installed via command line parameters.
1 Navigate to the folder where the installation package is saved.
2 Execute the following command in the command line:
msiexec /i Admin64.msi RemoteAdminConnector=1
The SwyxWare setup appears.
3 Select Remote Admin Connector from the list, click on Next > and confirm your input.
You can uninstall Remote Admin Connector via the Windows Control Panel.
1 Open Remote Admin Connector.
A window appears and displays the current connection status.
2 Click on Select UC Tenant.
“Remote Admin Connector” appears, if applicable, with the UC Tenants list for which you last defined the settings via SwyxWare Administration.
3 Select an UC Tenant from the list, click on Connect and enter the appropriate authentication token
or
click on Add Tenant Address and enter the UC Tenant’s or SwyxServer‘s IP address and port or FQDN for which you wish to determine settings in the SwyxWare Administration.
| You can find the IP address and port as well as the authentication token in the SwyxON Portal under the appropriate UC Tenant | General settings | UC administration. |
A window appears and displays the current connection status.
4 Start SwyxWare Administration.
5 Select from the SwyxWare Administration RemoteComputer and enter 127.0.0.1 in the field as the target address.
The SwyxWare Administration login dialog appears.
6 Select Login with authentication token and enter the authentication token in the corresponding field
or
click on User Name Authentication and, if applicable, enter the PIN that appears in the two-factor authentication app on your smartphone in the corresponding field.
| User Name Authentication is only available if you have SwyxWare credentials and if you have set up two-factor authentication, see also Logging in and logging out. |
The appropriate SwyxWare Administration appears.
7 Click in the Remote Admin Connector status window, if applicable, on Select UC Tenant to select a different UC Tenant.
8 In the
Remote Admin Connector status window, click if applicable, on
Download trace files to download SwyxWare trace files.
or
click
Download trunk recordings to download the recorded calls, see
Downloading trunk recordings 9 Select the appropriate checkbox to select a component for which you want to download traces.
| If necessary, click the plus sign to show subcomponents. |