help | 10 Creating and editing Groups | Creating Groups
10.1 Creating Groups
To create a Group 
1 In the menu, select Groups.
*A list appears with all Groups.
2 Click on Create Group.
*The Create a Group configuration wizard appears.
3 Define the general settings for the Group.
Designation
Explanation
Name
Enter a name for the Group.
Description
Enter a description, if applicable.
Make this Group the 'Everyone Group'
Activate the checkbox, if you want all new Users to be added to this Group by default.
The function can only be activated if you have previously deactivated it in the preconfigured “Everyone” group. As a consequence, new Users no longer have access to the functionalities of the preconfigured "Everyone" group. See also https://help.enreach.com/cpe/13.30/Administration/Swyx/en-US/#context/help/preconfigured_users_$.
Hunt Group type
Select one of the following hunt Group types:
Parallel
Calls to the Group number are delivered simultaneously to all members. The person who accepts the call first speaks to the caller.
Random
Calls are distributed randomly within the Group, i.e. when the time specified in the Ringing time field is over, the next member is selected randomly from the entire Group.
Rotary
Calls to the Group are delivered to each Group member in order, always starting with the next Group member, i.e. for the second call with the second member, for the third call with the third member and so on.
Sequential
The calls to the Group are delivered according to the order of the Group members. always starting with the first Group member.
Call duration (in seconds)
Specify the maximum duration of an individual connection attempt, before the call is routed to the next member of the Group.
Calls to this Group will also be delivered to MEM devices
Activate the check box if you want calls to this Group to be signalized on mobile devices.
This option is only available after creating the Group, see also section Editing the general settings for Groups.
* 
When making later changes to settings, click Save to save the settings.
 
4 Click on Next.
5 Define the numbers for the Group.
Designation
Explanation
Internal number
Enter the number under which the Group members are available site internally.
May be preset by default: Next free number
Public number
Enter the number under which the Group members are available publicly, if applicable.
Allowed format: canonical (+<country code><area code><number>)
Show in Phonebook
Activate the checkbox if you want the Group number to be displayed in the Global Phonebook.
* 
When making later changes to settings, click Save to save the settings.
 
6 Click on Next.
7 Assign Users to the Groups:
Click on a User and then on one of the buttons ,, to select him as a Group member or remove him from the Group.
* 
Click on one of the buttons , to select or unselect all elements.
 
* 
Click on one of the buttons to position the element higher or lower.
 
* 
Use the input fields to search for names or phone numbers. Only the user's main phone number is available for the search.
 
* 
When making later changes to settings, click Save to save the settings.
 
8 Click on Next.
9 Specify the signaling settings for calls and status (available, away, etc.).
* 
Please be aware that call and status signaling settings are valid for a User or a Group member, not for Groups themselves. I.e. for example that a Group without members cannot signal calls to other Users or Groups.
 
* 
If you have used a SwyxLink Trunk to configure a cross-server connection to another SwyxServer, then you likewise specify here the recipient on the linked site to whom the selected User signals the status.
 
Designation
Explanation
Signalize incoming calls to
Activate the check box if you want calls to this Group or Group members to be signalized to the selected User or the members of the selected Group.
A User can pick up calls signaled to him.
Status signaling to
Activate the check box if you want the Groups members’ status to be signalized to the selected User or the members of the selected Group.
A User can only call another User via intercom connection or use the messenger if he or she is signaled the status of the other User.
Receiving calls from
Activate the check box if you want the Group members to receive call signaling from the selected User or the members of the selected Group.
A User can pick up calls signaled to him.
Receiving status signaling from
Activate the check box if you want the Group members to receive status signaling from the selected User or the members of the selected Group.
A User can only call another User via intercom connection or use the messenger if he or she is signaled the status of the other User.
Dropdown list
Select the User or Group for which you want to define signaling settings.
Mutual call signaling
Activate the check box if you want the selected User or the members of the selected Group to receive call signaling from the Group.
This option is only available after creating the Group, see also section Editing the signaling settings for Groups.
Mutual status signaling
Activate the check box if you want all members of the Group to signal their status to the other members. The Group members can call each other via intercom.
This option is only available after creating the Group, see also section Editing the signaling settings for Groups.
10 Click on Save.
*The signaling settings for the Group are saved.
* 
Click on one of the buttons to edit or delete signaling settings.
 
11 Click on Create.
*The Group appears in the list of all Groups.
Last modified date: 01/19/2024