Activating conversation recordings

help | 9 Creating and editing Users | Defining client settings for selected Users | Activating conversation recordings

You can define if a User is allowed to record conversations or specify that all of a User’s conversations are recorded. The recording files are saved in .wav format.

If you have permitted “Change User Profile” for a User, the User can change the settings you have defined here via SwyxIt!, see also Defining rights.

To activate recordings

1 In the menu, select User.

For administrators, a list appears with all Users.

2 As administrator, click on

in the line of the appropriate user.

3 Click on the sub-menu item Client Settings that additionally appears.

4 Click on Conversation Recordings.

Label	Explanation
Activate Conversation Recording	Select the checkbox to allow the User to record conversations himself.
Record all conversations	Activate the checkbox if you want all of the User’s conversations to be recorded.
Use server settings	Select the checkbox if you want recording files to be stored in the location defined on server-side, see also https://help.swyx.com/cpe/13.00/Administration/Swyx/en-US/index.html#context/help/tab_client_settings_$.
Storage location for Recordings	Enter the storage location for conversation recordings, if applicable.

Last modified date: 02/04/2022