help | 4 Editing General Settings | Defining the voicemail settings
4.10 Defining the voicemail settings
You can define a standard voicemail announcement that will be used for all future Users created on the same server. Additionally, you can select the codec for voicemail recordings.
* 
The voicemail function is only available if it is activated in a User’s Feature Profile.
* 
If the caller enters the DTMF digit ‘0’ during the voicemail announcement, the voicemail will be interrupted and the caller will be connected to an operator. See also https://help.swyx.com/cpe/13.00/Administration/Swyx/en-US/index.html#context/help/auto_attendant_$.
To define the voicemail settings 
1 In the menu, select General Settings | System.
Click on Voicemail.
Designation
Explanation
Standard voicemail announcement
In the dropdown list all announcement files stored in the database appear, see also https://help.swyx.com/cpe/13.00/Administration/Swyx/en-US/index.html#context/help/tab_files_$.
The files have the audio format "16 kHz 16 Bit PCM mono".
Click the button to search for files in any wav format on the network. After selecting a WAV file, it is converted to the above format and stored in the database.
The Windows functions used in this conversion process may degrade the audio quality. In this case, use a professional conversion program instead of Windows conversion to create WAV files in the above format.
You can record announcements e. g. via SwyxIt! (Menu Settings | Recording Wizard, see also https://help.swyx.com/cpe/13.00/Client/Swyx/en-US/index.html#context/help/recording_wizard_$.
Click on the button to delete the selected announcement. You can only delete files you have created yourself.
Click on the button to test play the currently selected greeting.
Click the button to adjust the volume for test playback.
Click on the button to download the currently selected file.
Codec for recordings
Audio attachments are sent as wav files (Microsoft Wave Audio GSM) by default. As an alternative, additional built-in or custom compressions can be used to reduce the size of attachments. The compression to be used can be set for all Users, or individually for each User.
Microsoft wav Audio G711
wav file, G.711 compressed
Microsoft wav Audio GSM
WAV file, GSM compressed
(Default setting after installation)
Microsoft wav Audio PCM
Standard WAV file, uncompressed
2 Click on Save.
Last modified date: 02/04/2022