help Editing General Settings › Setting music on hold
Setting music on hold
You can upload a file that contains on-hold music or an announcement that plays while calls are on hold.
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The music on hold delivered with SwyxWare was composed and made available by "corporatemusic". For more information on professional music and speech solutions, visit www.corporate-music.de and www.gema.de
To set the music on hold 
1 In the menu, select “General Settings | System”.
2 Click the "Music on Hold" tab.
Name
Explanation
Standard voicemail announcement
In the dropdown list all announcement files stored in the database appear, see also the SwyxWare Documentation for Administrators, chapter "Configuration of SwyxServer", section "’Files’ Tab".
The files have the audio format "16 kHz 16 Bit PCM mono".
Click the button to search for files in any wav format on your file system. After selecting a WAV file, it is converted to the above format and stored in the database.
The Windows functions used in this conversion process may degrade the audio quality. In this case, use a professional conversion program instead of Windows conversion to create WAV files in the above format.
Click on the button to delete the selected announcement. You can only delete files you have created yourself.
Click on the button to test play the currently selected greeting.
Click the button to adjust the volume for test playback.
Click on the button to download the currently selected file.
Codec for recordings
Audio attachments are sent as wav files (Microsoft Wave Audio GSM) by default. Alternatively, it is possible to use other implemented or user-defined compressions in order to reduce the size of the attachments. The compression to be used can be configured for all users, or individually for each user.
Microsoft wav Audio G711
wav file, G.711 compressed
Microsoft wav Audio GSM
WAV file, GSM compressed
(Default setting after installation)
Microsoft wav Audio PCM
Standard WAV file, uncompressed
Last modified date: 12.11.2019