8.5.12 Queue weight
The queue weight determines the weight of this queue compared to other queues and can have a value between 0 and 100. If an agent is member of multiple queues, calls from the queue with the highest weight will be offered first.
The queue weight should not be used in queues with the strategy Rings all agents simultaneously (see Ring all agents simultaneously). As in this strategy a call is offered to multiple agents at the same time, it cannot be guaranteed that the queue weight is always correctly applied.