help • 8 Queue extension • Queue extension options • Queue access
8.5.4 Queue access
The Queue Access option specifies which users are allowed to log into the queue.
You can select one of the following two queue types:
*Open
This is the default setting. In an open queue any user extension can log into the queue (with the system extension or in Enreach Contact Desktop) and become a member of the queue.
*Closed
In a closed queue only user extensions that have been added as a user by an administrator in Operator are able to login. Users who have not been added in Operator will not be able to login to the queue by dialling 1 or in Enreach Contact Desktop.
In Enreach Contact Desktop closed queues are indicated by a lock icon in front of the queue name and will be displayed to a user if they are a member of the closed queue.