help • 4 Extensions • Voicemail extension
4.3 Voicemail extension
With a voicemail extension, you can route incoming calls to a voicemail box. The voicemail box can be managed in the following ways:
*You can dial the voicemail management service extension of your country, see App. A: System extensions. You will then be asked for the extension number of the voicemail box and its password
*You can have recorded voicemails sent to an e-mail account
*You can listen to the voicemails in Operator
* 
The voicemail extension is not the same as the user’s personal voicemail, which can only be accessed by the user. Voicemail extensions can be accessed by any user who knows the extension number and pincode of the voicemail extension.
 
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These are generic - not personalized - voicemail extensions that can be used in numbering plan for your company. Personalized voicemail boxes can be configured and listened to by individual users by calling personal voicemail service extension of your country, see App. A: System extensions.
 
After dialling the voicemail management service extension, enter the extension number of the voicemail box and its password. You will then be redirected to a menu with dialling options. Depending on different scenarios, the voicemail management system will have the following options:
If the voicemail box contains new messages
Key
Feature
6
Go to next message
5
Repeat last message
7
Delete last message
If there are no new messages in the voicemail box
Key
Feature
0
Go to voicemail options
1
Go to old messages
Voicemail Options
Key
Feature
1
Modify voicemail message
2
Customise voicemail box password
3
Customise voicemail box language