CTI SwyxIt! controls a SwyxPhone
SwyxIt!is installed on the user PC and controls a SwyxPhone with enabled CTI mode, which has to be registered under the same SwyxWare user. In this case, the SwyxPhone is independent from the PC and works even when the computer is turned off.
With CTI SwyxIt!, you have the following options to control a SwyxPhone:
Dialing can be made directly from Outlook or another application, the Caller/ Redial List or the phone books.
Hold, Call Swap, Transfer, Start Conference, Callback or Callback on busy
Start or accept another call
Collaboration
Video function
Settings
Speed dial buttons (names and links), call and status signaling, forwarding, voicemail and call routing manager are assigned to the user account and are thus the same for SwyxPhone and CTI SwyxIt!.
Not available:
Conversation recording
Speaker button and microphone of the CTI SwyxIt!
How to activate the CTI mode to control a SwyxPhone
1. Click on "Settings | CTI..." in the menu bar.
2. Mark the checkbox "Use CTI to control a device".
3. Then, click on "Start pairing".
SwyxIt! will once again search for a SwyxPhone which is logged on to this SwyxServer under the same user. A query is started in the list of all possible devices.
4. Confirm the query of the desired SwyxPhone by picking up the handset. If only one SwyxPhone has been found, the CTI pairing accepts this device automatically after a few seconds.
5. Click on ”OK”. You can now execute all SwyxPhone functions within CTI SwyxIt!.
By activating the checkbox "Use CTI each time I start SwyxIt!", you select whether the CTI mode is active for the current SwyxIt! session only or set as default for every start.
In the headline of SwyxIt! you can see a note (in brackets) stating that SwyxIt! is running in CTI mode.
In the “Options” tab of the Skin, you can also see whether CTI is activated or not.
When you lift the SwyxPhone handset and thereby activate a line, the line in the CTI SwyxIt! is also activated. In the CTI mode, the SwyxPhone has as many lines as the CTI SwyxIt! interface provides for.
| For every Windows user account, only one SwyxIt! can be operated in CTI mode at the same time. |
| If you use the CTI SwyxIt! to control your SwyxPhone, and an additional handset is connected to your PC, the handset control will be deactivated. Thus, you can no longer accept calls or activate a line by lifting the handset. This is only possible with the controlled SwyxPhone. |
