Configuration of a Speed Dial for the Call Intrusion
If you often use Call Intrusion, it is a good idea to configure a corresponding Speed Dial for the DTMF command. Then you only have to enter the agent's number and you can start Call Intrusion with the configured Speed Dial.
This is how you configure a Speed Dial for Call Intrusion
1. Click with the right mouse button on the Speed Dial you want to configure.
The context menu will appear.
2. Click on "Properties".
The "Properties of…" window will appear.
3. In the “Number/URI” field, enter the DTMF command to start Call Intrusion,*24*1#.
4. Always deactivate the checkbox “Clear display before dialing”, as otherwise the number of the agent whose call you want to hear would be deleted.
