Callback for a Call that is not Picked up
You call another internal subscriber and this call is not picked up. You receive the message “Outgoing Call, Ringing” or the Voicemail announcement. (The called person's call journal shows an entry -as for any call-, and the option "Missed Calls" is active.)
If you now select the "Request Callback" option in the "Functions" menu, this entry in the called person's call journal acquires the status "Callback Requested".
This request will be entered with “Callback requested” in your “My Callback Requests” list. When the called person edits his call journal, he can
start the callback from the call journal.
If you then pick up the callback, the callback request in your list will be deleted.
If no connection is made, the callback request will remain unchanged.
ignore the Callback Request.
If the person called ignores the entry in his list, the status of the entry will change to “Callback obsolete”.
delete the callback request in the call journal.
The complete entry will be deleted in the list of the person called, and in your “Callback Requests” list, the entry will change to “Callback obsolete”.
| Callback requests in case of calls that have not been picked up can only be made for subscribers on the same SwyxServer server. |
This is how you make a callback request when the line is idle
You call an internal subscriber. The other subscriber does not pick up the call or your call is forwarded to Voicemail.
1. In the "Functions" menu select "Request Callback".
The person called will be signaled your callback request.
2. Your call will be ended.
This is how you answer a callback request
1. Click on the “Missed Calls” option.
The Call Journal opens. In your Caller List, and on the "Missed Calls" tab you will see the entry “Callback requested”.
Highlight this entry.
2. Click on “Dial”.
3. The corresponding number will be dialed.
This is how you answer a callback request by e-mail
1. Click on the “Missed Calls” option.
The Call Journal opens. In your Caller List, and on the "Missed Calls" tab you will see the entry “Callback requested”.
Highlight this entry.
2. Click on “E-mail”.
An e-mail, with the caller information and the time at which the callback request was made, will open.
3. Enter your message and send the e-mail.
The entry will change to “Callback obsolete”.
If the caller is listed in your contacts, the corresponding e-mail address will be suggested.
| The entry in your “My Callback Requests” will be deleted in every case if a connection to the person called is successfully made, regardless of whether the person called has noted your callback request or not. At the same time, the entry in the Caller List of the person called will change to “Callback obsolete”. |
