Managing calls
You have the following options to manage calls with Swyx Connector for Skype:
Holding calls
Switching between call partners
Connecting two call partners (and leave the call)
Transferring active calls to other call partners
Transferring calls to other call partners or your voice mail without picking up
Disabling secondary calls
How to hold a call:
1. Click on the “Hold call” button in the Skype Connector conversation window.
The call partner on hold hears music.
How to switch between call partners:
If you answer or start a secondary call during a conversation, the first call is automatically put on hold and the caller hears music.
1. In order to re-activate the call on hold (i.e. switching between the call partners) click on the “Activate call” button in the Skype Connector conversation window.
The call partner on hold hears music.
| If you end a call and a second call on hold is still active, a warning sound is played after 5 seconds. By picking up your receiver, you are directly connected to the call on hold. |
| If the “Enable Transfer on ‘Hook on‘” option is enabled in SwyxIt!, both call partners are connected with each other if you hang up your receiver. If more than one call is on hold, however, your call partners are not connected when you hang up. Instead, all calls are placed on hold and a warning sound is played after 5 seconds. By picking up your receiver, you are directly connected to the last active call. For further information on connecting call partners by hanging up, please refer to Chapter General. |
How to connect two call partners with each other:
When you are connected to two call partners, you can connect the two lines and leave the conversation.
1. In a Skype Connector conversation window, click on the arrow on the “Hook on” receiver button.
The “Transfer call” menu appears.
2. Select “Transfer call to 'name of contact'“.
Both parties are now connected and your line is free.
| When you directly connect subscribers, you may still charged, even though you are no longer involved in their telephone call. These will only occur on your side if you set up one or both of the connections. If, for example, SubscriberA called you and you called SubscriberB to inquire about something, you will only be charged for the connection to SubscriberB. No costs will be charged if you are called by both SubscriberA and SubscriberB. However, if you have called both subscribers, you will be charged for both connections. |
How to transfer an active call to another call partner:
1. In a Skype Connector conversation window, click on the arrow on the “Hook on” receiver button.
The “Transfer call to...” menu appears.
2. Select “Transfer call to...“, to transfer the call to another contact.
An input field appears.
3. Enter the number you would like to transfer the call to.
4. Click on the “Transfer Call” button.
| The first caller is put on hold until the connection to the second call partner is established. If the desired call partner has configured immediate or delayed call forwarding (with less than 20 seconds of delay), the call will be forwarded according to the respective configuration. |
How to transfer a call without picking up (blind transfer):
1. In the notification window, click on the arrow on the “Hook on” receiver button.
The “Transfer call” menu appears.
2. Click on “Transfer to Voicemail” to forward the call to your Voicemail
or
select “Transfer call...“, to transfer the call to another number.
An input field appears.
3. Enter the number you would like to transfer the call to.
4. Click on the “Transfer Call” button.
The call is transferred and your line is free.
How to disable a secondary call:
If you are already in a call, further calls are signaled by a waiting tone and a notification window. These second call indications can be disabled.
1. Click on the “Options” symbol in the Skype Connector main window.
The “Settings” menu appears.
2. Deactivate the “Allow Secondary Call” option.
A busy tone is played, when a second call is received.
| If the forwarding option “If busy” is activated, the call is forwarded according to your current forwarding configurations. |
