## | - | Initial sequence, which routes a call directly to the user. Additional characters are processed by the user's script (template.vbs). |
##10 | Remote Inquiry | The remote inquiry for the user is activated; the PIN is not queried since the user himself is calling (from his own device)! Sub-menus of the remote inquiry can be reached directly by suffix. |
##20nnn# | Call Forwarding Unconditional to nnn | • Enable Call Forwarding Unconditional to nnn1 . • If * is entered instead of nnn, Call Forwarding Unconditional to Voicemail is activated. • Without nnn, Call Forwarding Unconditional is deactivated. |
##21nnn# | Call Forwarding Busy to nnn | • Enable Call Forwarding Busy to nnn*. • If * is entered instead of nnn, Call Forwarding Busy to Voicemail is activated. • Without nnn, Call Forwarding Busy is deactivated. |
##22nnn# | Call Forwarding No Reply to nnn | • Enable Call Forwarding No Reply to nnn*. • If * is entered instead of nnn, Call Forwarding No Reply to Voicemail is activated. • Without nnn, Call Forwarding No Reply is deactivated. |
##23 | Deactivate Call Forwarding Unconditional | Deactivate Call Forwarding Unconditional |
##24 | Deactivate Call Forwarding Busy | Deactivate Call Forwarding Busy |
##25 | Deactivate Call Forwarding No Reply | Deactivate Call Forwarding No Reply |
##70* | Call All Devices | Regardless of the redirection rules, all logged-on terminal devices of the calling user will ring. |
##71* | Connect to Voicemail | Regardless of all forwarding settings, the calling user will be connected to his own voicemail. He can then leave himself a voice message. |
##8nnn*ppp# | Call Forwarding Unconditional from nnn | For the user with the number nnn, Call Forwarding Unconditional to the calling line is activated. The given PIN ppp is checked. |
##9nnn# | Remote Inquiry from nnn | The remote inquiry of the user with the number nnn is called. The PIN is queried in the Remote Inquiry menu. |
*0 | Disable DTMF recognition | The DTMF recognition is disabled. This can be necessary in order to send DTMF signals to the call partner. Please use the sequence ## for # here. |
#0 | Enable DTMF recognition | The DTMF recognition is enabled. |
## | Send single # | Sends a # as a DTMF code to the caller (transparent), when the DTMF recognition is disabled. |
*3 | Starting a conference | A conference is started with active callers and those put on hold. |
*7 | Hold/Call Swap/Activate | The active call is put on hold. A switch is made to a free line or to another line on hold. If a call has already been put on hold, it can be re-activated by pressing *7. |
*8 | Exit | The currently active call is terminated. |
*9 | Call Transfer | The active call is connected to the call on hold. |
*9nnn# | Blind Call Transfer | The active call will be connected to nnn without inquiry. Requirement: You have only one call. If the connection with the destination subscriber cannot be established within 20 seconds, the originally received call will be displayed in your SwyxIt! as a call on hold. By pressing *7, the call on hold can be re-activated. |
*0 | Disable DTMF recognition | The DTMF recognition is disabled. This can be necessary in order to send DTMF signals to the call partner. Please use the sequence ## for # here. |
#0 | Enable DTMF recognition | The DTMF recognition is enabled. |
In order to use DTMF in connection with SwyxCTI+, the SIP termial devices must support DTMF via SIP-INFO. |
The following applies for using DTMF in connection with : SwyxCTI+ If there is an active call on hold and a second call needs to be aborted before being connected, then the DTMF code cannot be used. In this case, hang up on the controlled device. You'll now receive a call back for the line still on hold, and a second call can be initialized again by entering *7. |
ForSwyxDECT 500 in CTI mode function keys replace the function codes for "Starting a conference", "Hold/Call Swap/Activate" and "Transfer". The "Blind Call Transfer" feature is only available via function codes. |
** | + Replacement | Replaces the + in a canonical number |
*0 | Disable DTMF recognition | The MobileExtensionManager's DTMF recognition is disabled. This can be necessary in order to send DTMF signals to the call partner. Please use the sequence ## for # here. |
#0 | Reactivate DTMF recognition | The MobileExtensionManager's DTMF recognition is reactivated. |
## | Send single # | Sends a # as a DTMF tone to the call partner (transparently) |
*1 | Remote Inquiry | Starts personal remote inquiry |
*20nnn# *20*# *20# | Call Forwarding Unconditional to nnn | • Enable Call Forwarding Unconditional to nnn1 . • If * is entered instead of nnn, Call Forwarding Unconditional to Voicemail is activated. • Without nnn, Call Forwarding Unconditional is deactivated. |
*21nnn# *21*# *21# | Call Forwarding Busy to nnn | • Enable Call Forwarding Busy to nnn*. • If * is entered instead of nnn, Call Forwarding Busy to Voicemail is activated. • Without nnn, Call Forwarding Busy is deactivated. |
*22nnn# *22*# *22# | Call Forwarding No Reply to nnn | • Enable Call Forwarding No Reply to nnn*. • If * is entered instead of nnn, Call Forwarding No Reply to Voicemail is activated. • Without nnn, Call Forwarding No Reply is deactivated. |
*3 | Three-way Conference | A three-way conference is opened with the active call partner and the one on hold. |
*4 | Activate Conversation Recording | The recording of conversations is activated. Note that all conversations of the mobile subscriber are recorded. |
*5 | End Conversation Recording | The recording of all conversations is ended. |
*6xxnnn# | Initiates the function code xx | The function code xx (always two characters) is passed on. The transfer of nnn is optional. If another parameter is needed, this can be input separated by *. The command is ended with #. The mobile user can thus act as though he is entering the function code ##xxnnn# within SwyxWare. |
*600# | Start Remote Inquiry | Starts personal remote inquiry |
*6002ddd# | Access to personal Voicemail | Starts playback of the voicemail with the ID ddd, without date and time |
*7 | Hold/Call Swap | The current call is put on hold. A switch is made to a free line, or to the line previously on hold. |
*8 | Exit | The currently active call is terminated. |
*9 | Call Transfer | The active call is connected to the call on hold. |
*9nnn# | Blind Call Transfer | The active call will be connected to nnn without inquiry. You have only one call. |
*9*# | Connect to the office device | The active call is interrupted, and then put through again to the user's devices (excluding the mobile phone). |
# | Call Pick Up | Answers an incoming call on a mobile phone, after the call has been accepted bySwyxIt! Mobile. I.e. MobileExtensionManager transmits the call , after it has -mostly by SwyxIt! Mobile- received a #. |
nnn*24*1# | Call Intrusion (listening only) | A call that the agent is making with the number nnn is intruded in 'listening only' mode. |
nnn*24*2# | Call Intrusion (speak with agent) | A call that the agent is making with the number nnn is intruded on; the agent can hear the intruder. |
nnn*24*3# | Call Intrusion (Conference) | The call that the agent is making with the number nnn becomes a conference. |
nnn1 71* | Voicemail | Calls the voicemail of user nnn, regardless of the selected call forwarding. You can leave a voice message directly. |
nnn*72* | Direct Call | Calls the user nnn as a direct call (Intercom), i.e. a device of the called person is switched at once to output. |
nnn*ppp*8* | Call Forwarding Unconditional from nnn | For the user with the number nnn, Call Forwarding Unconditional to the calling line is activated. The given PIN ppp is checked. |
nnn*9* | Remote Inquiry from nnn | The remote inquiry of the user with the number nnn is called. The PIN is queried in the Remote Inquiry menu. |