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New Functions
Introduction
- Conventions for the Descriptions
- Online Help
What is meant by…
- Subscriber
- Group
- Call Signaling
- Status Signaling
- Number (phone number)
- Call permissions
- Line
- Trunk and Trunk Groups
- Users
- Active Connection
- Connection on Hold
- Call waiting
- Conference
- Call Swap
- Acoustic Signals
- Skin
- Call Routing
- Voicemail
- Remote Inquiry
- CTI
- Callback request
- Wrap Up Time
- Intercom Connection
How does SwyxIt! work?
- SwyxWare - Interaction of the components
- Scalable functional range with additional modules (Option packs)
Logon and Logoff
- Log on to SwyxServer using your Windows user data
- SwyxServer log in with user name / password
- Switch user
- Show Message Log
- User Rights
- Start from the command line
Layout of the SwyxIt! Interface
- SwyxIt! interface elements
- SwyxIt! Menus
Telephoning with SwyxIt! - First Steps
- Starting SwyxIt!
- How do I call a subscriber?
- How do I answer a call?
- How do I end a call?
- How do I start an inquiry call?
- How do I switch between several subscribers?
- How do I connect two subscribers to one another?
- How do I transfer a call without Inquiry?
- How do I directly forward a call?
- How do I make use of Extended Status Information (Rich Presence)?
Lines
- Telephony Functions
- Functions of the Line Button
  - Line State
    - Context Menu for the Line button
  - Configuring a Line Button
The Phonebook
- Using the Phonebook
- Importing/Exporting Phonebook Entries
- Special features when changing the Global Phonebook
- Global abbreviated dialing
Forwarding
- Call Forwarding Unconditional
- Call Forwarding No Reply
- Call Forwarding Busy
- Mobile Extensions
  - Parallel Call Signaling
  - SwyxIt! Mobile and MobileExtensionManager
Voicemail and Remote Inquiry
- Recording, Listening to and Editing Voice mails
  - Listening to voice mails
  - Edit Recorded Message
- The Recording Wizard
- Configuration of the Standard Voicemail
- Remote Inquiry
  - Change Forwarding Unconditional by Remote Inquiry
SwyxIt! Functions in Detail
- Overview of the Functions of SwyxIt!
- Speaker and Microphone
  - Adjust Volume
  - Mute Microphone
- Audio Modes
  - Make Calls in Different Audio Modes
- Disable Secondary Call
- Hiding your number
- Search function in input field
- Call journal
  - Information on the calls
    - Status of the Calls
  - Functions in the Call journal
  - All Calls
  - Call list
  - Redial list
  - Missed calls
  - My Callback Requests
  - Recorded Calls
  - Configure call journal
- Redial
  - Context Menu for the Redial Button
  - Automatic Redial
  - Configure Redial
- Speed Dial and Status Signaling
  - The context menu for Speed Dial buttons
  - Configuring Speed Dials
  - Status Signaling
  - Moving/Copying Speed Dials
- Using DTMF Signals as Post Dialable Digits
- Shortcuts - Call Application or Internet address with SwyxIt!
  - The context menu for the Shortcut
- Importing and Exporting Speed Dials and Shortcuts
- Call Signaling and Pickup
  - Configuration of Call Signaling
- Collaboration by mouse click
  - Particularities in case of Collaboration with TeamViewer
  - Definition of a default tool for Collaboration
  - Collaboration with SwyxIt! Meeting
- Conversation recording
  - Recording Conversations
    - The context menu for the “Conversation Recording” Button
  - Listening to and Editing Recorded Conversations
  - Playing and Exporting Recorded Conversations
  - Playing a recording in a conversation
  - Configuring Conversation Recording
- Project Codes
- Callback request
  - Callback on busy
  - Callback for a Call that is not Picked up
    - “My Callback Requests” List
- Call History
- Intercom Connection
- Dial from Any Application
- Conference
  - Starting a Conference
  - Inquiry Calls and Add
  - Leaving or Ending a Conference
  - Conference Rooms
    - Silent conference participation
- Call Intrusion
  - Multiple Call Intrusions
  - Configuration of a Speed Dial for the Call Intrusion
- Video
  - Video function
  - Start Video Call
  - Put video call on hold
SwyxIt! Messenger
- Sending instant messages
- Options in the SwyxIt! Messenger
SwyxIt! Configuration
- User Profile
- SwyxIt! - Local Settings
SwyxIt!-Status signaling of Microsoft Office contacts
- Installing the Office Communication Add-In
- Office Communication Add-In features
Swyx Connector for Skype for Business
- Feature overview
- User interface
- Installing
- Logging on
- Changing your password
- Starting and ending calls
- Answering calls
- Changing audio settings
- Managing calls
- Starting and ending/leaving conference calls
- Displaying the recents list
- Listening to voice mails
- Enabling/ disabling call forwarding
- Extended Call Routing via Call Routing Manager and Graphical Script Editor
- Hiding your number
- Controlling devices with SwyxCTI and SwyxCTI+
- Dialing from other applications
- Switching to SwyxIt!
- Uninstalling
Microsoft Outlook – Telephoning with SwyxIt!
- Telephone Number Formats in Outlook
- SwyxIt! and Microsoft Outlook
- Selecting a number from Outlook Contacts
Lotus Notes - Telephoning with SwyxIt!
- Swyx Option Pack for Lotus Notes Installation
- Configuration
  - Number formats
- Dialing from Lotus Notes
- Name resolution for incoming calls
- Displaying a Lotus Notes contact for an incoming call
- Displaying and creating Lotus Notes Contacts during a call
- Displaying and creating Lotus Notes Contacts from lists
- Speed dial buttons
- Swyx Option Pack for Lotus Notes - Uninstalling
SwyxIt! with SwyxPLUS
- Requirements for the use of SwyxPLUS
- Installation and Setup
  - Installation of DATEV pro
  - Installing SwyxIt! with SwyxPLUS
    - Specify LDAP server parameters
- How do I use SwyxPLUS VisualContacts
  - Layout of the user interface
- Search for contacts
- Display of the contacts in parallel to the call
  - Multiple calls
- How do I use SwyxPLUS for DATEV pro
  - Call contacts from DATEV pro
  - Forward data to the DATEV telephony
Phone Control via PC with SwyxCTI and SwyxCTI+
- CTI SwyxIt! controls a SwyxPhone
- CTI SwyxIt! On the terminal server controls a local SwyxIt!
- Option "SwyxCTI+"
  - CTI SwyxIt! controls a telephony device
  - CTI SwyxIt! controls an external phone via its number
- Configuration of ring tones in CTI SwyxIt!
- End CTI mode
- Changing the CTI mode after Shut down and Restart of SwyxIt!
The Use of Skins
- Load Skin
- Edit Skin
- Save Skin
Installing and Uninstalling SwyxIt!
- Requirements
- Preparation for Installation
- SwyxIt!-Installation of the Software
- Installing SwyxIt! outside the company network
- Trace files for troubleshooting
Telephoning from Third Party Applications
- Installation of the TAPI2.x
- Configuring Third Party Applications for SwyxIt! Based on the Example of Microsoft Phone Dialer 1.0
Taskbar and Windows tray
- Taskbar icons
- Windows tray icons:
Overview: Drag & Drop
SwyxIt! Handset P280
- System requirements
- Standard behavior of SwyxIt! Handset P280
- SwyxIt! Handset P280 Functions in Detail
- Assigning an Audio Mode to the SwyxIt! Handset P280
Devices
- Overview of available devices
- Configuration of the Terminal Devices in SwyxIt!
- Terminal Devices from Third Party Manufacturers
  - Automatic device detection
  - SIP Devices
Operate SwyxIt! in a Terminal Server Environment
- CTI SwyxIt! on a Terminal Server
- TAPI for Windows Terminal Services
  - Configure a User
Technical Terms
Function codes