Calls In | Number of incoming calls in the system. |
Calls In Delivered | Number of connected incoming calls in the system. |
Calls Out | Number of outgoing calls in the system. |
Handover | Number of transfers in the system. |
Handover Canceled | Number of failed transfers in the system. |
Abnormal Call Release | Number of abnormal call cancellations. |
Busy Hour Call Attempts | Number of call attempts made during the hour with the highest call volume. |
Busiest hour start time | Start time of the hour with the highest call volume. |