Calls In
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Number of incoming calls in the system.
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Calls In Delivered
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Number of connected incoming calls in the system.
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Calls Out
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Number of outgoing calls in the system.
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Handover
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Number of transfers in the system.
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Handover Canceled
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Number of failed transfers in the system.
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Abnormal Call Release
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Number of abnormal call cancellations.
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Busy Hour Call Attempts
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Number of call attempts made during the hour with the highest call volume.
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Busiest hour start time
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Start time of the hour with the highest call volume.
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