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When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
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##
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-
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Initial sequence, which routes a call directly to the user. Additional characters are processed by the user's script (template.vbs).
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##10
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Remote Inquiry
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The remote inquiry for the user is activated; the PIN is not queried since the user himself is calling (from his own device)! Sub-menus of the remote inquiry can be reached directly by suffix.
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##20nnn#
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Call Forwarding Unconditional to nnn
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• Enable Call Forwarding Unconditional to nnn1 .
• If * is entered instead of nnn, Call Forwarding Unconditional to Voicemail is activated.
• Without nnn, Call Forwarding Unconditional is deactivated.
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##21nnn#
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Call Forwarding Busy to nnn
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• Enable Call Forwarding Busy to nnn*.
• If * is entered instead of nnn, Call Forwarding Busy to Voicemail is activated.
• Without nnn, Call Forwarding Busy is deactivated.
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##22nnn#
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Call Forwarding No Reply to nnn
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• Enable Call Forwarding No Reply to nnn*.
• If * is entered instead of nnn, Call Forwarding No Reply to Voicemail is activated.
• Without nnn, Call Forwarding No Reply is deactivated.
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##23
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Deactivate Call Forwarding Unconditional
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Deactivate Call Forwarding Unconditional
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##24
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Deactivate Call Forwarding Busy
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Deactivate Call Forwarding Busy
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##25
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Deactivate Call Forwarding No Reply
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Deactivate Call Forwarding No Reply
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##70*
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Call All Devices
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Regardless of the redirection rules, all logged-on terminal devices of the calling user will ring.
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##71*
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Connect to Voicemail
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Regardless of all forwarding settings, the calling user will be connected to his own voicemail. He can then leave himself a voice message.
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##8nnn*ppp#
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Call Forwarding Unconditional from nnn
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For the user with the number nnn, Call Forwarding Unconditional to the calling line is activated. The given PIN ppp is checked.
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##9nnn#
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Remote Inquiry from nnn
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The remote inquiry of the user with the number nnn is called. The PIN is queried in the Remote Inquiry menu.
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*0
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Disable DTMF recognition
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The DTMF recognition is disabled. This can be necessary in order to send DTMF signals to the call partner. Please use the sequence ## for # here.
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#0
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Enable DTMF recognition
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The DTMF recognition is enabled.
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##
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Send single #
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Sends a # as a DTMF code to the caller (transparent), when the DTMF recognition is disabled.
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*3
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Starting a conference
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A conference is started with active callers and those put on hold.
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*7
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Hold/Call Swap/Activate
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The active call is put on hold. A switch is made to a free line or to another line on hold.
If a call has already been put on hold, it can be re-activated by pressing *7.
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*8
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Exit
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The currently active call is terminated.
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*9
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Call Transfer
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The active call is connected to the call on hold.
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*9nnn#
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Blind Call Transfer
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The active call will be connected to nnn without inquiry. Requirement: You have only one call.
If the connection with the destination subscriber cannot be established within 20 seconds, the originally received call will be displayed in your SwyxIt! as a call on hold. By pressing *7, the call on hold can be re-activated.
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*0
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Disable DTMF recognition
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The DTMF recognition is disabled. This can be necessary in order to send DTMF signals to the call partner. Please use the sequence ## for # here.
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#0
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Enable DTMF recognition
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The DTMF recognition is enabled.
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In order to use DTMF in connection with SwyxCTI+, the SIP termial devices must support DTMF via SIP-INFO.
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The following applies for using DTMF in connection with : SwyxCTI+ If there is an active call on hold and a second call needs to be aborted before being connected, then the DTMF code cannot be used. In this case, hang up on the controlled device. You'll now receive a call back for the line still on hold, and a second call can be initialized again by entering *7.
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ForSwyxDECT 500 in CTI mode function keys replace the function codes for "Starting a conference", "Hold/Call Swap/Activate" and "Transfer". The "Blind Call Transfer" feature is only available via function codes.
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**
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+ Replacement
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Replaces the + in a canonical number
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*0
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Disable DTMF recognition
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The MobileExtensionManager's DTMF recognition is disabled. This can be necessary in order to send DTMF signals to the call partner. Please use the sequence ## for # here.
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#0
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Reactivate DTMF recognition
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The MobileExtensionManager's DTMF recognition is reactivated.
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##
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Send single #
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Sends a # as a DTMF tone to the call partner (transparently)
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*1
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Remote Inquiry
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Starts personal remote inquiry
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*20nnn#
*20*#
*20#
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Call Forwarding Unconditional to nnn
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• Enable Call Forwarding Unconditional to nnn1 .
• If * is entered instead of nnn, Call Forwarding Unconditional to Voicemail is activated.
• Without nnn, Call Forwarding Unconditional is deactivated.
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*21nnn#
*21*#
*21#
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Call Forwarding Busy to nnn
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• Enable Call Forwarding Busy to nnn*.
• If * is entered instead of nnn, Call Forwarding Busy to Voicemail is activated.
• Without nnn, Call Forwarding Busy is deactivated.
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*22nnn#
*22*#
*22#
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Call Forwarding No Reply to nnn
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• Enable Call Forwarding No Reply to nnn*.
• If * is entered instead of nnn, Call Forwarding No Reply to Voicemail is activated.
• Without nnn, Call Forwarding No Reply is deactivated.
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*3
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Three-way Conference
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A three-way conference is opened with the active call partner and the one on hold.
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*4
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Activate Conversation Recording
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The recording of conversations is activated. Note that all conversations of the mobile subscriber are recorded.
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*5
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End Conversation Recording
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The recording of all conversations is ended.
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*6xxnnn#
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Initiates the function code xx
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The function code xx (always two characters) is passed on. The transfer of nnn is optional. If another parameter is needed, this can be input separated by *. The command is ended with #. The mobile user can thus act as though he is entering the function code ##xxnnn# within SwyxWare.
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*600#
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Start Remote Inquiry
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Starts personal remote inquiry
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*6002ddd#
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Access to personal Voicemail
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Starts playback of the voicemail with the ID ddd, without date and time
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*7
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Hold/Call Swap
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The current call is put on hold. A switch is made to a free line, or to the line previously on hold.
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*8
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Exit
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The currently active call is terminated.
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*9
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Call Transfer
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The active call is connected to the call on hold.
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*9nnn#
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Blind Call Transfer
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The active call will be connected to nnn without inquiry. You have only one call.
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*9*#
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Connect to the office device
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The active call is interrupted, and then put through again to the user's devices (excluding the mobile phone).
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#
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Call Pick Up
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Answers an incoming call on a mobile phone, after the call has been accepted bySwyxIt! Mobile. I.e. MobileExtensionManager transmits the call , after it has -mostly by SwyxIt! Mobile- received a #.
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nnn*24*1#
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Call Intrusion (listening only)
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A call that the agent is making with the number nnn is intruded in 'listening only' mode.
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nnn*24*2#
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Call Intrusion (speak with agent)
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A call that the agent is making with the number nnn is intruded on; the agent can hear the intruder.
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nnn*24*3#
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Call Intrusion (Conference)
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The call that the agent is making with the number nnn becomes a conference.
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nnn1 71*
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Voicemail
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Calls the voicemail of user nnn, regardless of the selected call forwarding. You can leave a voice message directly.
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nnn*72*
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Direct Call
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Calls the user nnn as a direct call (Intercom), i.e. a device of the called person is switched at once to output.
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nnn*ppp*8*
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Call Forwarding Unconditional from nnn
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For the user with the number nnn, Call Forwarding Unconditional to the calling line is activated. The given PIN ppp is checked.
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nnn*9*
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Remote Inquiry from nnn
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The remote inquiry of the user with the number nnn is called. The PIN is queried in the Remote Inquiry menu.
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