Creating a journal entry during a call
If you have disabled this function in general or enabled it for certain calls only, you can create a journal entry for a call during the call (or even during the ringing tone).
This is how you create a journal entry during a call
You receive a call or have just dialed a subscriber or you are currently on a call, and you want to create a journal entry for this call.
1. In the "Functions" menu or the context menu of the relevant line button, select the option "Create Journal Entry".
The phone call will be noted in the Outlook journal.